FREQUENTLY ASKED QUESTIONS

View our frequently asked questions below.
If you have a question that isn’t answered below please email us on info@albistaverna.com.au

 

ABOUT ALBI’S MARKET

 

What is Albi's market?

Albi’s Taverna at Home is Albi’s brand new offering. Bring the Albi’s experience home and create dishes that the entire family will enjoy. With a selection of authentic meals such as fresh portions of pasta, soups, and sauces, Albi’s Market has something for everyone.

 

Is there a minimum order?

Minimum order is $100.

 

DELIVERY & PAYMENTS

 

Do You Deliver To My Area?

We deliver to the Sutherland Shire. You can view a complete list of suburbs and postcodes we deliver to here. Please check your suburb is included before you place your order to avoid disappointment.

If you live outside of these areas and would like to place an order by calling us on 02 9523 9990.

 

Do You Do Same Day Delivery?

At the moment we can not do same day delivery/ pick up in the month of Decemeber.

Be sure to sign up to our newsletter and receive our weekly menu updates to be the first in the know and place your order before stock runs out.

 

When Will My Delivery Arrive?

Delivery is within 48-72 hours of purchase from Monday - Sunday.

Please be sure to add into the delivery comments any special instructions as to where to leave your order if you are not at home.

 

Where Can I Collect My Items From?

Pick up from our store - Shop 1-2/1 Ocean Grove Ave, Cronulla NSW 2230.

 

Do You Charge A Delivery Fee?

For all Sutherland Shire orders, there is a $10.00 delivery fee.

 

How Can I Pay?

All payments are to be securely made online at time of order securely through Stripe.

 

Can I Cancel My Order?

Order cannot be canceled from midnight on the date you placed the order prior to that you can call or email to discuss.

 

Can I Change My Order?

Order cannot be amended from midnight on the date you placed the order prior to that you can call or email to discuss.

 

Can I Refund / Return My order?

Once items are purchased you cannot return or get a refund.

 

OUR RECIPES & PRODUCE

 

Our Produce

Due to the scarcity of quality Italian products in the shire Albi took inspiration from the memories of being in rural Italian markets and created his own mercato. Albi's mercato brings a range of unique products directly imported from all over Italy & Europe. Our sauces, sous-vide meats, soups, frozen pasta & dressings are all made in house by our talented chefs using locally sourced produce giving you the opportunity to be the chef at home. We are constantly sourcing new and unique products to add regularly.

 

How Long Will My Meals Last In The Fridge Or Freezer?

For products bought frozen it will last 3 months in the freezer. Once meals are pulled out of the freezer and thawed it will last 3 days in the fridge.

If the product is not frozen it will last 4-5 days in the fridge.

 

Do Meals Come With Instructions?

Yes, we will help you each step of the way and bring out your inner chef! Follow the instruction on the label of each item.

All cooking instructions are included in the item listed on At Home shop as well.

 

CUSTOMER SERVICE

 

Who Do I Contact If There Is An Issue With My Order?

We hope you have no issues at all, but should you wish to speak to somebody about your order, please contact info@albistaverna.com.au